Shipping policy

Thank you for supporting an independent designer! At Matchables, I personally inspect every single pair of socks before they are packaged to ensure the tactile markers are perfect and the quality meets my high standards.

1. Processing Time

• All orders are processed within 2–4 business days.
• We will notify you ahead via email if there are any delays.

2. Shipping Rates & Estimates

• Shipping charges for your order will be calculated and displayed at checkout.
• We currently ship via [Insert your carrier, e.g., USPS/Standard Mail].
• Estimated delivery time: 5–7 business days (Domestic) / 10–14 business days (International).

3. Quality Guarantee & Returns

To keep Matchables sustainable as a small, independent brand, I maintain a strict return policy:

• All sales are final. I do not accept returns for change-of-mind or size swaps.
• Defects Only: Returns or refunds are only accepted in the event of an extensive manufacturing quality issue.
• The Process: If you believe your item has a significant defect, please contact me at [Insert your email] within 7 days of receiving your order. Please include your order number and a brief description (and photo, if possible) of the issue.

4. Damaged in Transit

While we pack every order with care, Matchables is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

5. International Shipping

We are happy to ship worldwide! Please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Matchables is not responsible for these charges if they are applied and are your responsibility as the customer.